Privacy Policy

1. Information We Collect

Information You Provide Directly

• Account information: Name, email address, and password when you create an account
• Business profile information: Business name, website, address, phone number, and business description
• Social media credentials: Profile URLs and usernames for connected social media accounts (passwords are encrypted at rest)
• Content: Posts, images, and other media you create or upload through the Service
• Communications: Messages or feedback you send us

Information Collected Automatically

• Usage data: Pages visited, features used, and time spent on the Service
• Device information: Browser type, operating system, and IP address
• Cookies and similar technologies: See our Cookie Policy for details

Information from Third Parties

• Social media platforms: When you connect social accounts, we may receive account identifiers and channel information
• Buffer: Post scheduling status and channel information via the Buffer API

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Schedule and publish social media posts on your behalf
• Generate AI-assisted content based on your business profile
• Process transactions and send related information (receipts, invoices)
• Send administrative communications, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to improve the Service
• Detect, prevent, and address technical issues and fraudulent activity
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third-party vendors who assist in operating the Service (hosting, analytics, payment processing), bound by confidentiality obligations
• Social media platforms: As necessary to schedule and publish content you direct us to post
• AI providers: Content generation APIs receive anonymized prompts based on your business context
• Team members: Employees and administrators within your organization who are authorized to manage your account
• Law enforcement: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. After account termination, we retain certain data for up to 90 days before deletion, except where we are required to retain data longer to comply with legal obligations. You may request deletion of your data at any time by contacting support@socialscheduler.com.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, row-level security on our databases, and access controls limiting who can view your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a machine-readable copy of your data
• Objection: Object to certain types of processing of your data
• Withdrawal of consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@socialscheduler.com. We will respond within 30 days.

7. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at support@socialscheduler.com.

8. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take steps to ensure appropriate safeguards are in place for such transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date and, where appropriate, by email. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related inquiries:
Fast Social Inc. – Privacy Team
Email: privacy@socialscheduler.com
General support: support@socialscheduler.com